Payment Policy

This PayPal Payment Policy outlines the terms and conditions governing the use of PayPal as a payment method for purchases made on the QUGEX website (https://qugex.com). By selecting PayPal at checkout, you agree to this policy in addition to our general Terms of Service and Privacy Policy.

1. PayPal as a Payment Option

QUGEX offers PayPal as a secure and convenient payment option for our customers. When you choose to pay with PayPal, you will be redirected to PayPal's secure platform to complete the transaction. Your payment information is handled directly by PayPal in accordance with their own Privacy Policy and User Agreement.

2. Payment Authorization and Processing

By selecting PayPal, you authorize QUGEX to charge the full amount of your order (including taxes, shipping, and any applicable fees) to your PayPal account or linked funding source. Your order will be submitted for processing only after PayPal confirms your payment authorization.

Important: Your order is not confirmed until you receive an order confirmation email from QUGEX. A notification from PayPal alone does not constitute official order confirmation from our store.

3. Order Currency and Pricing

All transactions processed through PayPal will be charged in the currency displayed on the QUGEX checkout page. PayPal may apply its own currency conversion rates and fees if your account or funding source is in a different currency. Any such fees are determined solely by PayPal, and QUGEX is not responsible for these charges.

4. Payment Security

PayPal provides a high level of security for your financial information. QUGEX does not receive, store, or process your full credit card or bank account details when you use PayPal. Your financial data is protected by PayPal's advanced encryption and fraud prevention systems.

5. Refunds and Disputes

All refunds for orders originally paid via PayPal will be issued back to the original PayPal account used for the purchase, subject to the terms of our Return & Refund Policy.

If you encounter an issue with your order, we strongly encourage you to contact our customer service team first at contact@qugex.com to seek a resolution. If you choose to file a dispute or claim directly through PayPal's Resolution Center, we will cooperate fully with PayPal's investigation process. However, initiating a PayPal claim does not guarantee a refund, and all cases will be evaluated based on our store policies.

6. Failed or Pending Payments

If your PayPal payment fails or is pending, your order will not be processed. Common reasons include insufficient funds, payment limitations on your PayPal account, or security reviews initiated by PayPal. You will need to select an alternative payment method or resolve the issue with PayPal to complete your purchase.

7. Account Responsibility

You are responsible for ensuring that your PayPal account is in good standing, has sufficient funds or valid linked payment methods, and that you comply with all terms set by PayPal Inc. QUGEX is not liable for any issues arising from limitations, holds, or suspensions placed on your PayPal account.

8. Policy Changes

QUGEX reserves the right to modify, suspend, or discontinue the acceptance of PayPal payments at any time without prior notice. Changes to this specific policy will be posted on this page with an updated "Last Updated" date.

9. Contact for Payment Issues

For questions or issues specifically related to a PayPal transaction on your QUGEX order, please contact us at contact@qugex.com and provide your order number. For issues related to your PayPal account (login, security, account limits), you must contact PayPal customer service directly.

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QUGEX Contact Information:
Email: contact@qugex.com
Phone: +1 701-516-8317
Address: 2095 Norma Lane, Shreveport, LA 71101, USA